At ABOIN, we are committed to providing a seamless and secure payment experience for our users. We understand that users may need to manage their transactions, including subscription payments, cancellations, or refunds. To ensure transparency and a hassle-free experience, we have established clear policies governing payments made through our payment gateway.

By using the Platform’s payment gateway, you agree to comply with the terms outlined in this policy. Your access to and use of the payment gateway is subject to your acceptance of all provisions set forth herein, including any modifications made by the Company at its sole discretion and updated on the Platform.

We believe that these policies reflect our commitment to providing a fair and transparent service to our users. If you have any questions or concerns regarding our Payment gateway policy, please do not hesitate to contact our customer support team, who will be happy to assist you.

1. DEFINITIONS

i. Platform: Refers to the ABOIN website, mobile application, and any other digital interface used to access services.

ii. User: Any individual or entity utilizing the services offered by ABOIN, including but not limited to property owners, service seekers, and subscribers.

iii. Service Provider: Professionals offering services through the platform.

iv. Payment Gateway: The third-party financial transaction system facilitating payments on the platform.

v. Subscription Plan: Any periodic payment-based membership offering additional benefits to users.

vi. Refund: The reimbursement of funds to users as per the cancellation and refund policy.

vii. Cancellation Fee: A charge applied when a user cancels a confirmed booking.

viii. Chargeback: A payment dispute raised by a user through their bank or financial institution.

1. Owner:Refers to an individual or entity that legally owns or is in the process of acquiring a property and subscribes to Aboin’s services for listing, managing, or availing property-related offerings on the platform.

2. PAYMENT OBLIGATIONS

To confirm a booking, users must complete the payment in advance via the app. It is the user’s responsibility to ensure sufficient balance in their wallet or linked payment methods before making a service request. Refunds, if applicable, will be processed as per the cancellation and refund policy.        

1. Charges and Fees

1. For professional services booked through the platform, users are required to pay the amount displayed at the time of booking, along with applicable taxes. Additional charges may apply in cases where extra services are requested, professionals incur out-of-pocket expenses, or materials are purchased for service completion.
2. A convenience fee may be added to cover the cost of processing payments and facilitating bookings. The final amount payable might include other applicable charges such as safety fees, insurance costs, or service provider welfare fees.

• Users will be informed of applicable charges, fees, and payment options before confirming a booking. Payments can typically be made through debit/credit cards, net banking, UPI, wallets, or other available methods. Certain payment options, such as cash on service completion, is not available.

1. Service charges are collected on behalf of the professionals providing the service. The platform acts as a limited collection agent to facilitate transactions and disburse payments.
2. All applicable taxes are included in the total charges and fees displayed.
3. The platform reserves the right to modify charges and fees at any time. However, any price revisions will not affect previously confirmed bookings.

• Payments made for services are generally non-refundable unless otherwise specified under applicable laws or company policies. If services are not delivered as promised, users may be eligible for a refund or other remedies as per the governing laws.

1. Payment Processing

Payments are processed through third-party payment gateways. Transactions are subject to the terms and policies of the respective payment processor. The platform holds no liability for errors or issues arising from the processing of payments. In case of failed transactions, refunds will be handled as per the payment processor’s policies.

1. Cancellations and Refunds

Users may cancel their booking before the professional arrives. However, cancellation fees may apply as per the platform’s cancellation policy. If a refund is applicable, it will be processed in accordance with the refund guidelines. The platform reserves the right to deduct applicable charges or taxes from the refund amount.

1. Subscription Plan

The platform may offer subscription-based plans that provide additional benefits, such as discounted services. These plans will be governed by separate terms and conditions, which will be deemed an extension of this agreement.

1. Additional Service Charges

1. If users request continued service from the same professional on holidays, leave days, or off days, additional charges will apply.
2. Any increase or decrease in service requirements due to changing circumstances will be reflected in the billing accordingly.

• Users are responsible for costs associated with consumables used during service.

1. If users require staff to accompany them to different locations, transportation costs will be charged separately.
2. In case of any injury sustained by the service provider during the engagement, the user will be responsible for covering medical expenses.
3. If any equipment is provided by Aboin during the service, users must bear the associated costs. Additionally, users are expected to ensure the necessary conditions for the efficient use of such equipment.

1. Online Payment Security

The platform takes necessary precautions to ensure the security of online transactions. However, since payments are processed through third-party gateways, the platform does not store credit card details. Once a transaction is completed, payment details are not accessible to any party within the platform, ensuring maximum data security.

1. Liability Disclaimer

The platform is not responsible for any financial loss or damage resulting from the unauthorized disclosure of payment details, payment failures, or errors in online transactions. Users acknowledge that all payments are processed through third-party networks, and any discrepancies will be addressed as per the respective payment provider’s policies.

1. OWNER’S SERVICES
2. Once Subscribed, The Owner’s Service Is Non-Refundable. However, if no property is linked, 50% of the order amount (towards activation fees) will be forfeited, and the remaining 50% may be refunded on a pro-rata basis.
3. If a user is found to be a Builder/Agent instead of a Property Owner, the listing will be deactivated without notice, and the payment will be forfeited.

2. GENERAL TERMS
3. ABOIN won’t be accountable if any amount is paid to the service provider. The service fee has to be paid to Aboin and under no circumstances the amount paid to the service provider will be adjusted with the service fee.
4. In case any payment made through cheque is dishonoured / bounced because of issues at user end will attract a penalty:

• First default:INR 500 penalty
• Second and subsequent defaults:INR 1,000 penalty
• These charges are in additionto any bank-imposed fees.

3. CANCELLATION AND REFUND POLICY
4. A cancellation fee may be deducted based on service type and incurred costs.
5. Payments made via iOS app, third-party vouchers, or gift cardsare non-refundable.

• Users may cancel their booking within the designated time frame specified for each service category. The applicable cancellation window depends on the type of service and will be communicated at the time of booking.

1. Refund requests will only be considered if the cancellation is made before the service provider begins work. Once the service has commenced, no refund will be issued under any circumstances.
2. Aboin may apply a cancellation fee, which will be deducted from the refund amount. The fee will be determined based on factors such as the type of service, timing of cancellation, and any costs already incurred in preparation for the service.
3. Refunds, where applicable, will be processed within a reasonable time after approval. The duration for the refunded amount to reflect in the user’s account may vary depending on the payment method and banking policies.

• If a user fails to cancel within the stipulated timeframe or does not avail the service after confirmation, no refund will be granted. In certain cases, a no-show fee may also be applied.
• In cases where a service is undelivered due to a technical issue or an operational failure on Aboin’s part, users may either receive a full refund or have the service rescheduled without any additional charge.

1. In case of request for rescheduling Aboin service, does not guarantee that it will be able to provide the same service provider again and on the rescheduled time.
2. Aboin may cancel or reschedule any appointment without prior notice.
3. If a cancellation occurs due to circumstances beyond control, such as natural disasters, government-imposed restrictions, or emergencies, refund eligibility will be assessed on a case-by-case basis.

• Aboin retains the right to modify or update this policy at any time. Any revisions will be communicated to users through appropriate channels.

By proceeding with a booking, users acknowledge and accept these terms.

4. AMENDMENT
   

These Terms & Conditions may be amended from time to time and as and when required, at the discretion of ABOIN.

5. CONTACT US

For any questions or concerns about these terms, please contact us at:

Aboin Support Team

Email Us: support@aboin.app

Phone: +91 96-2770-2770